Hotel
Change
a Reservation
Reservations cannot
be changed online. If you need to a make
change to your reservation, please contact
our Customer Service Center at 1-866-270-2849
for assistance. Reservation changes may
be subject to a $25 change fee. If your
cancellation or change request is made
after the cutoff date applicable penalties
noted in the cancellation policy section
of your reservation may apply. Changes
or cancellations made after check-in are
subject to 100% penalty. Once you have
checked into a hotel you cannot cancel
nor receive credit for unused nights if
you check-out early.
NOTE: You may be required to cancel your
original reservation and rebook it for
the new dates. However, we suggest you
first check availability for the new desired
dates in order to avoid any disappointment
from canceling your first booking if the
new dates are not available.
Cancellation
Policies
What is the cancellation
policy? Will my credit card be charged
if I do not cancel my reservation(s)?
Cancellation policies vary from each hotel
and are implemented by hotels to avoid
holding a room available for a guest who
will not use it. If you do not cancel
your reservation within the allotted cancellation
period, the hotel will charge a penalty
(usually one night's room charge plus
tax) to the credit card provided to reserve
the room. Please be sure to review the
cancellation policy for your hotel carefully
during the booking process. If you have
questions about the cancellation policy
for your particular hotel reservation,
please contact our Customer Care Center
for assistance.
For non-cancelable
reservations, no changes or cancellations
are permitted once a confirmation number
is issued.
My cancellation
policy reads "Cancel 24 hours prior to
arrival" and I plan on checking in at
11:00 pm. Can I cancel my reservation
by 11:00 pm on the day before my arrival?
Cancellation policies are related to the
hotel check-in time, not your projected
arrival time. If your hotel cancellation
policy indicates a 24, 48 or 72 hour cancellation
policy, it means you must cancel your
reservation by 4:00 pm local hotel time
of the date in question.
Confirmation
of Booking
What if I do not
receive a confirmation at the time of
booking?
If your confirmation page does not display
after completing your booking, please
check your email for your confirmation.
If you do not receive your email confirmation
within ten minutes please complete our
request
form and a duplicate copy will be
emailed to you.
What if I do not
receive my email confirmation? If
you do not receive an email after making
a reservation, it may be that we have
the incorrect email address or your Internet
Service Provider may have blocked the
email. Please complete our request form
here.
Be sure to include the following information:
- The name
the reservation was booked under
- The hotel
name and location (city)
- The check-in/check-out
dates
How long
will it take for the hotel to have my
reservation information?
The time it takes for a hotel will vary
by specific hotel and arrival date. In
most cases the hotel should receive the
reservation within an hour from booking
(except for nights and weekends when the
hotel reservation department is closed.
There are
certain reservations that are booked out
of an allotment. These rooms are guaranteed
and payment will be due upon check-out
of the hotel. In some cases the hotel
will not have your name on the reservation
until approximately one week prior to
arrival.
If you booked
a discounted prepaid reservation, please
print out a copy of your voucher and bring
it to the hotel to provide documentation
that your reservation was paid in advance.
Hot
Rate Hotels
What is a Hot Rate
Hotel?
Hot Rate Hotels are special discounted
room rates that are designated by a 
or 
icon.
We book a high volume at these hotels
to be able to negotiate lower rates than
are generally offered to the public. When
you book a Hot Rate, you can be confident
you are getting a great deal as they are
backed by our Best
Rate Guarantee.
Why are Hot Rates
Hotels prepaid?
Prepaid reservations allow hotels to extend
their deepest discounts. By prepaying
your reservation you are assured that
the rate paid is secured and that you
will not be subject to room rate increases.
The hotel room is charged to your credit
card at the time of the booking. Hotels
typically collect payment information
separately for incidentals such as meals,
movies, parking and phone calls. Cancellation
terms and fees apply to prepaid bookings.
What if I find
a lower price after booking a Hot Rate?
If you find a lower price on another website
within 24 hours of booking a Hot Rate
hotel, simply complete our Best
Rate Guarantee Request Form.
If the lower rate on a travel website
can be verified to our satisfaction, we
will match the rate PLUS pay you 10% of
the difference in price.
Multiple
Room Reservations and
Group Bookings
Our group reservations
services provide you with the convenience
of booking rooms for groups at the hotel
of your choice. For your convenience you
can book up to four rooms online through
our hotel booking engine.
If you require five
or more rooms please goto Group
Bookings Site to make a group booking.
Best
Rate Guarantee
What is the Best
Rate Guarantee?
Our Hot Rate Hotels are guaranteed to
be lowest rate available online at the
time of booking. If you find a lower price
on another website within 24 hours of
booking a Hot Rate Hotel, simply complete
our Best
Rate Guarantee Request Form.
If the lower rate on a travel website
can be verified to our satisfaction, we
will match the rate PLUS pay you 10% of
the difference in price.
Special
Rates and Discounts
How do I know if
I qualify for a specific rate?
Rates displayed may include government,
corporate, senior and AAA discounts. At
the time of check-in, you may be required
to present special documentation to confirm
that you are qualified to receive the
rate booked. Please refer to the rate
description for information regarding
ID or membership requirements. You will
not receive these special rates at check-in
without the proper identification, even
if you booked the special rates online.
Can I use coupons
from the hotel?
Currently we cannot accept hotel coupons
towards your reservation.
What if I find
a lower price after booking a hotel?
If you find a lower price on another website
within 24 hours of booking a Hot Rate
hotel, simply complete our Best
Rate Guarantee Request Form.
If the lower rate on a travel website
can be verified to our satisfaction, we
will match the rate PLUS pay you 10% of
the difference in price.
Check-in/Check-out
Information
What is the hotel
check-in time?
Typically, the hotel check-in time is
after 3:00 pm local hotel time.
Will the hotel
hold my room if I am arriving late?
Because your reservation is guaranteed
with a credit card the hotel is obligated
to hold your room until 7:00 am the day
after arrival.
What if I need
early arrival?
Early arrival should be requested in the
special request section of the reservation
page. Every effort will be made to accommodate
your request; however it is subject to
availability upon arrival at the hotel.
Room
Occupancy
What if there will
be more than two adults in the room?
Most hotels allow additional guests to
stay in the rooms at a charge (usually
between $10 - $20 USD per person, per
night) provided the room has not exceeded
the maximum number of guests per room.
If you book a room that cannot accommodate
your party size, the hotel may cancel
your reservation or require that you book
additional rooms. Please note that we
can not be held responsible if you book
a room type that cannot accommodate your
party size.
Our children will
be traveling with us - do they stay free?
In the United States children less than
12 years of age typically stay for free
in the room using the existing bedding.
In most other countries only children
under the age of three stay free. The
age requirements differ depending on the
specific hotels policies, which can be
viewed in the hotel information. It is
the hotel's discretion to charge additional
fees for extra persons staying in a room.
Special
Requests
What if I need
a specific type of hotel room (non smoking,
handicapped, etc...)?
Please enter your request in the special
request field of the reservation form.
Every effort will be made to accommodate
your request(s); however they are subject
to availability upon arrival at the hotel
and cannot be guaranteed.
Refunds
If I check out
early on a Hot Rate reservation, can I
obtain a refund for the nights I did not
stay?
Upon arrival and check-in at a hotel,
you are responsible for consuming the
entire length of stay. No refunds or credits
will be issued for any nights reserved,
but not consumed.
Receipts
How can I obtain
a receipt for my hotel room?
Your e-mail confirmation is your receipt.
Please retain a copy for your records.
If you need a duplicate copy, please contact
our Customer Service Center and provide
them with the following information:
- Guest
first/last name
- Check-in/check-out
dates
- Hotel
name
A copy of
your reservation will be sent to you via
email.
Credit
Cards
What credit cards
do you accept?
We currently accept the following major
credit cards: Visa, MasterCard, American
Express and Discover.
Will my credit
card be charged when I book my reservation?
This varies with the
type of rate selected
and the hotel selected.
All Hot
Rate reservations
are charged at time
of booking, including
any service
fees noted
in the taxes and fees
section. For additional
information, please
refer to the hotel's
individual deposit
policy.
Security
and Privacy
We are so confident that your credit
card transaction will
be secure that we
back every online
purchase made on our
booking engine with
our Shop
Safe Guarantee.
Use of the hotel booking
engine constitutes
acceptance of our
User
Agreement
and Privacy
Policy.
Customer
Service Department
New reservations:
Please call 1-888-254-0637
Outside the US please call 00-800-84469370
or +1 210 507 5997
Give promo code 15240
Existing reservations:
Contact a Customer Service representative
at 1-866-270-2849
Last
Minute Packages
General
How do I find a
Last Minute Deal?
Can you help me navigate?
From the Last Minute
Deals page, follow
these five steps:
- CHOOSE your departure
city and preferred
dates of travel.
- LOOK at the variety
of packages available
for your dates.
- FIND the experience
that interests
you most.
- ENHANCE the experience
to make it exactly
what you want,
from your accommodations
to any optional
extras you'd like
to add, and GO!
If you are looking
for a specific destination
or activity, it's
also easy to use the
search box located
in the upper right
corner of the homepage.
Simply type in your
search criteria, click
go, and you'll get
a list of available
packages that include
your search term(s).
Availability changes
all the time, so if
you don't see what
you're looking for
right away, check
back again later and
you may find it!
Will you have the
same great deal next
month that you have
today?
We work closely with
our partner travel
providers to offer
customers the best
trips at the last
minute. Since we work
with last minute inventory,
we do not know what
packages will be available
more than 14 days
in advance. And as
soon as we know, you
know. Our dynamic
technology constantly
queries reservations
systems to find what's
available right now
at the best prices.
Due to the dynamic
nature of our offerings,
we cannot predict
or guarantee the future
availability of any
of our packages.
If a package is listed
on the site now, it's
available, but we
do not know if or
when the same package
will be offered again.
Can I buy a package
more than 14 days
in advance?
Since we offer last
minute inventory,
we do not know what
our offerings will
be more than 14 days
in advance. And as
soon as we know, you
know. Our dynamic
technology constantly
queries reservations
systems to find what's
available right now
at the best prices.
How late can I
buy a package?
We sell packages for
domestic (US) destinations
up to three hours
before the flight
departs and for international
destinations up to
five hours before--for
the truly last minute
customer!
Can you hold a
package for me?
Our great deals sell
out fast, so we do
not hold packages
for customers. Because
availability changes
all the time, we recommend
that you buy a package
as soon as possible
after choosing it.
Do you offer a
specific destination
or a specific activity?
If you have a specific
activity in mind (such
as golf, tennis etc.),
the best way to find
your package is to
use the keyword search.
Simply type in your
keyword, click go
and you will be offered
a list of available
packages.
I know where I
want to go. How do
I find out if you
have my destination?
Destination Search
makes finding your
perfect getaway easier
than ever! If you
already know where
you want to go, simply
find the Search by
Destination box at
the top of the homepage,
choose your departure
city, your destination
state (or international),
and destination city
and GO! We'll show
you all the available
packages that fit
your search criteria.
Remember, availability
changes all the time,
so if you don't see
your city, check back
again later and you
may find it!
Can I take a longer
trip or do you just
offer weekend travel?
We currently specialize
in weekend getaways
and longer weekend
trips. Thus, our arrangements
with our air travel
providers are structured
in such a way that
the earliest we depart
in the week is Thursday,
and the latest we
return in the week
is Tuesday with a
mandatory Saturday
night stay. We are
growing rapidly though,
and we're planning
to extend to longer
trips in the future.
Can I take a trip
mid-week?
The arrangements we
have with our air
travel providers are
structured in such
a way that the earliest
we depart in the week
is usually Thursday,
and the latest we
return in the week
is normally Tuesday
with a mandatory Saturday
night stay. However,
we do offer mid-week
departures and returns
for travel to Las
Vegas, as well as
Wednesday departures
from select cities
to Hawaii. Mid-week
travel may be an option
to and from other
destinations in the
future, so keep checking
back.
Types
of packages
What types of packages
can I find on your
site?
Flight & Hotel:
This package includes
your flight, your
hotel accommodations
for the duration of
your stay and often
some additional options
to add-on if you would
like.
Flight plus:
This package includes
your flight, PLUS
one other component
that is NOT a hotel
room, such as car
rental, pre-paid dinner,
hot-air balloon ride,
etc. This package
type is intended for
use when you already
have a place to stay
in your destination.
Hotel plus:
This package includes
your hotel PLUS one
other component that
is NOT a flight, such
as car rental, pre-paid
dinner, etc. This
package type is intended
for when you already
have transportation
to your destination.
Do you sell last
minute cruises?
We currently do not
sell cruise packages,
but we are looking
into cruises for future
expansion.
Pricing
How can I be sure
I'm getting a good
deal?
We negotiate with
our partners to bring
you the best prices
available for last
minute travel. Finding
a better price on
a comparable trip
at the last minute
for the same dates
is next to impossible!
And when you consider
that we've handled
all the arrangements
with our top-tier
partner airlines,
hotels and other travel
partners, you'll find
that our packages
are an unbeatable
deal.
Is there an additional
charge for single
travelers? Can I take
a trip by myself?
Although we list our
prices per person
based on double occupancy,
you can travel by
yourself. After you
have chosen a package,
you will have the
option to enter the
number of people traveling.
Simply choose one
adult when prompted
for the number of
people and advance
to the next page.
Traveling by yourself
with some of our packages
will increase the
price per person,
however, because you
will need to pay for
the entire hotel room
(or rental car) instead
of sharing the cost
with another person.
The initial prices
quoted on the site
are per person, based
on double occupancy.
Do you have special
prices for children
or senior citizens?
No, our prices are
the lowest around
for last minute travel,
so we do not offer
any discounts for
children or senior
citizens.
How do you price
for infants traveling
without their own
airline seats?
If you choose infants
(under 2) traveling
without airline seats,
we assume the child
will be sitting on
a parent's lap during
flight. Your final
price per person will
not reflect any charges
for a child seated
on a parent's lap.
Please contact Customer
Service Department
after your purchase,
so that we may enter
your infant's information
into your reservation.
If you would like
a seat for the child,
please choose "infants
(under 2) with airline
seat." Charges will
apply.
If you are traveling
internationally with
an infant, please
contact the airline
directly upon booking
your getaway. The
airline may assess
additional charges,
and documentation
such as birth certificate
may be required.
Why should I add
optional recommendations
to my package online
instead of waiting
until I get there
to book them?
In addition to saving
you money, we like
to save you time.
We understand that
when you're booking
a getaway at the last
minute, it's not always
easy to make plans
to enjoy while on
your getaway. Since
we negotiate great
deals through partnerships
with various travel
and entertainment
providers, we make
activities, meals
and other events easy
to reserve. We never
sell experiences for
more than the retail
price and it is unlikely
that you would get
a better deal from
these providers on
your own.
Do you offer bereavement
fares?
Our prices are the
lowest around for
last minute travel.
We do not offer bereavement
fares.
Is the entire cost
of my hotel room(s)
included in the package
price?
Your package purchase
includes your room
rate and applicable
taxes for domestic
(US) travel. If you
are traveling to Canada
or Mexico, you may
be charged a local
"Hotel Occupancy Tax"
upon checkout. If
your package includes
a hotel stay in Europe,
you will be assessed
value added taxes
(VAT) upon checkout.
These are the same
taxes that would be
assessed if you reserved
your accommodations
through a travel agent
or with the hotel
directly. The package
price does not include
incidentals you may
incur such as extra-person
charges, extra-bed
charges, resort fees,
gratuities, energy
surcharges, parking
fees, telephone fees,
room service, movies
and mini-bar. Extra-person
or extra-bed charges
may apply if you reserve
one hotel room for
more than two people
(including children).
Please contact the
hotel directly if
you would like more
information about
possible extra-person
charges.
Will there be any
extra fees or costs
charged for my travel
package?
Our car rental packages
include the rental
rate and taxes. Except
as specifically noted
as included in the
rate, items such as
surcharges (such as
frequent flyer tax
recovery, airport
concession fees, special
assessments, age,
registration and license
reimbursement fees,
etc.), optional coverages
(such as LDW, PAI,
LIS, ALI, PEC, and
PEP), fuel service,
additional driver,
drop-off, and other
charges are NOT included
and must be paid for
directly to the rental
car company. Gasoline,
upgrades from your
reserved car type,
or additional equipment
(such as child seats
or ski racks) are
NOT included.
Buying
a package
How do I get started
buying a package?
Now you can browse
Last Minute Deals
either by date or
by destination. If
you're searching by
date, use the Search
by Date box to choose
your departure city
and the dates you
wish to travel. If
you're looking for
a specific destination,
use the Search by
Destination box to
choose your departure
city, your destination
state (or international),
and destination city.
The site will return
a list of available
packages that fit
your search criteria.
Find your package,
choose your components,
and go!
Do I have to buy
online?
Yes. Last Minute Deals
are only available
for online purchase.
I'm experiencing
technical difficulties.
What do I do?
If you experience
any technical difficulties,
please contact Customer
Service right
away and a representative
will assist you with
your purchase.
What credit cards
do you accept?
We accept Visa, MasterCard,
American Express,
Discover and Diner's
Club.
If you would like
to use a debit card,
please be aware that
most debit cards have
daily limits of $500.
If your package exceeds
$500, please call
your bank and request
that they release
the funds before attempting
the transaction.
I haven't received
my confirmation email
yet.
If you have not received
your confirmation
email, we are still
processing your order
and confirming your
bookings with our
partners. Please be
patient. We will send
it to you shortly.
Why are the taxes
so high? What are
the taxes for? (Why
are there taxes included
in the price and what
are they for?)
Federal, state and
local governments
assess a variety of
taxes and fees in
association with traveling
and transportation.
For example, U.S.
airports charge airlines
a Passenger Facilities
Charge or PFC for
every passenger on
arriving and departing
flights to cover airport
costs. Airlines, in
turn, pass that fee
on to us and we pass
it on to you. If you
buy a flight from
the airline directly,
they would pass this
nominal charge directly
to you.
Because state and
local governments
have the ability to
set their own tax
rates, we are unable
to give you all the
potential rates.
Can I buy a one-way
ticket?
All of our packages
that have flights
include roundtrip
airfare. We do not
sell one-way tickets.
However, we often
hear the comment that
many of our bundled
packages with roundtrip
airfare are better
value than airfare
alone!
Flight,
hotel and general Travel
How will the increased
security measures
at airports affect
my getaway?
Your airline tickets
will be issued as
E-tickets. Due to
heightened FAA security
requirements, only
ticketed airline passengers
will be allowed to
proceed through security
checkpoints. As an
E-ticket holder, you
may need to check
in at a ticket counter
or present the appropriate
documentation in order
to proceed through
security. Individual
airlines will determine
which documentation
(i.e. paper tickets,
boarding passes, or
reservation confirmations)
will be allowed. Therefore,
we strongly recommend
that you bring your
confirmation email
with you to the airport.
Other increased security
measures at the airports
might include:
- No parking or
waiting at curbs.
- Passengers must
carry government-issued
photo ID such as
driver's license
or passport.
- Passengers will
be allowed only
one carry-on plus
one personal item
(such as purse
or laptop).
- All carry-on baggage
will be subject
to extensive search.
- No knives of any
kind or similar
sharp instruments
will be allowed
on airplanes.
How will I receive
my airline tickets
and hotel reservations?
All packages are available
for online booking,
and all travel is
"paperless." Airline
tickets are issued
as E-tickets, thus
you simply need to
present your ID and
airline confirmation
number at the airport
to obtain your boarding
pass. Hotels and other
partners are notified
by us and given your
reservation information.
To be sure you have
all the necessary
information to make
your Last Minute Deal
as enjoyable as possible,
we suggest you print
your confirmation
and itinerary email
and bring it with
you when traveling.
What do I need
to bring with me?
It is necessary to
carry a valid, government-issued
photo ID with you
during your getaway.
This ID should be
a driver's license
and major credit (NOT
debit) card if you
are renting a car
as part of your last
minute travel experience,
and a passport if
you are traveling
internationally. Please
be aware that documentation
requirements vary
depending upon the
country you plan to
visit and your immigration
status in the United
States. For the most
detailed up to date
information on overseas
travel, visit www.state.gov/travel
for the latest travel
advisories. If you
are not a U.S. citizen,
please contact the
embassy of the country
to which you are traveling
to determine your
visa/ entry requirements.
We strongly recommend
that you bring your
confirmation email
with you, especially
if your package includes
air travel. Heightened
FAA security may require
you to show your confirmation
email as proof that
you are a ticket-holder.
Can I buy just
an airline ticket
or just a hotel room?
We sell packages,
which allow us to
offer excellent value
to our customers.
In fact, we often
hear the comment that
many of our bundled
packages are better
value than airfare
alone!
All of our offerings
are composed of at
least two components
from the following
list: flights, hotel
accommodations, rental
car and entertainment
options such as walking
tours, ski passes,
pre-paid meals, balloon
rides and more.
How many people
can I book per hotel
room?
Accommodating more
than two persons (including
children) in one hotel
room may result in
extra-person charges
upon checkout from
your hotel. Please
contact the hotel
directly if you would
like to inquire about
extra-person charges.
Our pricing is based
on double occupancy.
Are there any specific
rules or age requirements
to renting a car?
Most rental car companies
require that renters
be at least 25 years
of age and have a
valid driver's license
and major credit card.
If you're booking
a rental car with
us, check the terms
of service listed
on the rental car
page before booking,
and if you have further
questions, please
call the rental car
company directly for
their policies.
Also, please note:
Insurance, gas, upgrades
and charges other
than the base price
of the car plus tax
are not included in
the price of the package,
and must be paid for
at the counter.
What should I know
before buying a package
to an international
destination?
All packages for international
destinations have
a Before You Go section,
which includes such
information as entry
requirements, currency
and local transportation.
Be sure to read this
information carefully
before buying an international
package, and please
keep in mind that
international travel
generally requires
that you have a valid
passport. If you are
traveling internationally
with an infant, please
contact the airline
directly upon booking
your getaway. Some
airlines may assess
additional charges
and may require documentation
such as a birth certificate.
Why are there no
other flight times
available?
Our dynamic technology
allows us to show
you the best deals
available right now
for the travel dates
or destination that
you have selected.
Flight availability
changes all the time,
so it is possible
that if you check
back later, new flights
will appear. It is
also possible, however,
that our availability
will drop off, so
flight times you previously
viewed may no longer
be listed. If you
see a package you
want, it is best to
buy it immediately
as last minute availability
is limited.
Is the entire cost
of my hotel room(s)
included in the package
price?
Your package purchase
includes your room
rate and applicable
taxes for domestic
(US) travel. If you
are traveling to Canada
or Mexico, you may
be charged a local
"Hotel Occupancy Tax"
upon checkout. If
your package includes
a hotel stay in Europe,
you will be assessed
value added taxes
(VAT) upon checkout.
These are the same
taxes that would be
assessed if you reserved
your accommodations
through a travel agent
or with the hotel
directly. The package
price does not include
incidentals you may
incur such as extra-person
charges, extra-bed
charges, resort fees,
gratuities, energy
surcharges, parking
fees, telephone fees,
room service, movies
and mini-bar. Extra-person
or extra-bed charges
may apply if you reserve
one hotel room for
more than two people
(including children).
Please contact the
hotel directly if
you would like more
information about
possible extra-person
charges.
What is the quality
of the hotels included
in the packages?
We have partnered
with the leaders in
the travel industry
including Sheraton,
Westin, Hyatt, Inter-Continental,
and Holiday Inn hotels.
In order to provide
a range of package
types and prices,
many of our packages
offer you a choice
of which hotel you
would like. We provide
full details of each
property and you will
always know what hotel
you will be booked
in before you complete
your purchase.
Will I be charged
additional hotel taxes?
If your package includes
only domestic (US)
travel, all taxes
are included in your
final package price.
If you travel to Canada
or Mexico, you may
be charged a local
"Hotel Occupancy Tax"
upon checkout. If
your package includes
a hotel stay in Europe,
you will be assessed
value added taxes
(VAT) upon checkout.
These are the same
taxes that would be
assessed if you reserved
your accommodations
through a travel agent
or with the hotel
directly.
Will I be subject
to additional security
checks?
As an E-ticket holder,
you will need to check
in at a ticket counter
and present the appropriate
documentation in order
to proceed through
security. Please be
aware that you and
your bags will receive
extra attention and
scrutiny from security
due to the last minute
nature of your purchase.
Special
Requests
Can I book a package
for two people departing
from different cities
(and meeting at our
destination)?
Currently, our technology
does not allow the
purchase of a package
for travelers who
have different origination
cities, so the best
way for two people
to travel from two
different cities to
the same destination
is to look for two
different types of
packages- one package
for each traveler.
The first package
is a flight & hotel
package, which the
first of the two travelers
would purchase as
a solo traveler. The
full cost of the hotel
room will appear in
this package.
The second package,
purchased by the second
traveler, is a flight
plus package, such
as our Fly & Drive
option, which includes
a flight and rental
car. This second package
does not include hotel,
but would include
the full price of
the car.
Both travelers together
will pay no more this
way than if they bought
one package that included
the flight for two,
the hotel room and
the car, though distribution
of this cost may not
be even. We leave
the fair division
of your travel costs
up to you.
Do you offer any
packages geared to
specific communities
or demographics?
Packages are often
written with a theme,
event or mood in mind
and recommendations
and suggestions are
added accordingly.
We offer a few packages
each week that include
suggestions of particular
interest to gay travelers,
and sometimes we may
suggest events or
activities that have
ethnic, regional or
religious appeal.
We intend our suggestions
to add value to our
offerings and allow
you to enjoy the perks
of planning at the
last minute. We usually
offer a variety of
packages to the same
destination with the
intention that one
will appeal to you.
If you want to travel
to a specific destination
but the suggestions
don't appeal to you,
there is no need to
take advantage of
them.
Enjoyment of our last-minute
travel experiences
is not dependent on
demographics such
as race, ethnicity,
religion or sexual
orientation.
Can I upgrade my
flight, hotel or car
reservations, or make
other special requests
for my package?
All upgrade options
available through
this site are disclosed
during your selection
process. When available,
there will be opportunity
to select your hotel
room or upgrade your
rental car or other
options. Due the last-minute
nature of our packages,
it is not possible
to choose your airline
seat during your booking.
Can I request a
specific airline seat?
Due to the last-minute
nature of our packages,
we do not assign specific
airline seats. Once
you have completed
the purchase and received
your confirmation
email, you may contact
the airline directly
for your seat assignments.
Can I request a
meal on the flight?
Due to the last-minute
nature of our packages,
we do not handle special
meal requests. Once
you have completed
the purchase and received
your confirmation
email, you may contact
the airline directly
for meal requests.
Can you send me
an itemized receipt
that breaks down the
individual cost of
air, hotel, or rental
car?
We are happy to resend
you a copy of your
confirmation email.
However, we are unable
to provide you with
individual receipts
for air, hotel or
car inventory. We
sell bundled packages
and our relationships
with our suppliers
prevent us from disclosing
individual prices.
Cancellation
and Changes
What is your cancellation,
refund or change policy?
All purchases are
final. In order
for us to bring you
continued value on
last-minute travel
through our national
and regional partners,
we cannot provide
refunds or exchanges.
We cannot change dates
or times of travel,
hotel choice or names
of travelers after
a package is purchased.
Can I change the
dates or times of
my travel?
Since we sell only
what's available,
we can only guarantee
reservations included
in your package at
the time of purchase.
Once a package is
purchased, we cannot
change dates or times
of travel.
What happens if
a flight or trip is
canceled?
As with any trip,
call ahead to verify
your departure time
and reservation. Our
offers are guaranteed
available, but airlines
do overbook, and anything's
possible in the world
of travel. Please
reconfirm where possible.
If your flight is
canceled by the airline
due to weather, mechanical
difficulties, overbooking,
etc., the airline
is responsible for
ensuring that you
are booked on the
next available flight
to your destination.
We cannot re-book
you on another flight.
Can I change a
name on my package?
No. It is very important
that you type travelers'
names carefully, we
cannot change a reservation
once it has been made
with our suppliers.
What happens if
I don't use a portion
of my package?
We sell packages,
which allows us to
offer excellent value
to our customers.
We cannot unbundle
our offerings. While
you will not be penalized
for any unused portion
of your package, please
be aware that if your
travel package includes
airline reservations,
your return flight
will be subject to
cancellation if you
do not take your departure
flight. We cannot
refund you for any
unused portion of
the package.
Security
and Privacy
We are so confident
that your credit card
transaction will be
secure that we back
every online purchase
made on our booking
engine with our Shop
Safe Guarantee.
Customer
Care Center
Existing reservations:
Contact a Customer
Service representative
at 1-888-656-8204
Vacation
Packages
Change
a Reservation
Can one person
(or more) in a group
booking cancel or
modify their vacation
package?
Because all changes
to a vacation package
reservation must apply
to all passengers
on the record, modifications
cannot be made for
individual vacation
package travelers.
Can changes be
made to a vacation
package booking once
ticketed?
Changes can be made
to a vacation package
booking once ticketed
provided that the
airfare rules allow
changes and/or the
change is made prior
to 12:01AM Central
Time of the date of
departure.
No changes can be
made on or after the
departure date.
Can I change ONLY
the air portion of
my vacation package,
either the outbound
or return flights?
Because a vacation
package is a booking
that includes both
air + hotel, flight
dates cannot be changed
without also changing
the hotel portion
of the trip.
You are welcome to
modify the entire
trip, cancel the entire
package and book a
new package with new
dates, or cancel the
package and book either
an air or hotel reservation
separately.
Please be advised,
however, that there
will be fees and penalties
for the package cancellation.
If you would like
to make a change to
your Vacation package
booking, please contact
one of our Customer
Care agents and we'll
be happy to assist
you. From within the
United States dial
888-291-1613 (24Hrs/7days
a week) or fax 800-944-0005.
From outside of the
United States dial
210-582-2718 (24Hrs/7days
a week).
Email: For
your convenience,
if the issue does
not need immediate
assistance you may
submit your question
by email by clicking
here. We will
make every attempt
to reply to you within
3 hours.
Can I change or
cancel one portion
(air or hotel reservation)
of my vacation package
and keep the other?
Because a vacation
package is a package
booking, you can not
cancel one component
of the vacation package
while keeping the
other. You are welcome
to cancel the entire
package and re-book
the air or hotel reservation.
Please be advised,
however, that there
will be fees and penalties
for the package cancellation.
I have a vacation
package booking. Can
I fly standby on a
different flight than
originally booked?
Unfortunately, you
may NOT fly standby
for an earlier or
later flight even
if the travel date
is the same.
If you would like
to make a change to
your vacation package
booking, please contact
one of our Customer
Care agents and we'll
be happy to assist
you.
Cancel
a Reservation
Can I cancel a
vacation package booking?
You may contact our
Customer Care Department
by email or by phone.
From within the United
States dial 888-291-1613
(24Hrs/7days a week)
or fax 800-944-0005.
From outside of the
United States dial
210-582-2718 (24Hrs/7days
a week).
Email: For
your convenience,
if the issue does
not need immediate
assistance you may
submit your question
by email by clicking
here.
We will make every
attempt to reply to
you within 3 hours.
Can I change or
cancel one portion
(air or hotel reservation)
of my vacation package
and keep the other?
Because a vacation
package is a package
booking, you can not
cancel one component
of the vacation package
while keeping the
other. You are welcome
to cancel the entire
package and re-book
the air or hotel reservation.
Please be advised,
however, that there
will be fees and penalties
for the package cancellation.
Can one person
(or more) in a group
booking cancel or
modify their vacation
package?
Because all changes
to a vacation package
reservation must apply
to all passengers
on the record, modifications
cannot be made for
individual vacation
package travelers.
Refunds
Can I get a refund
on my vacation package
if I cannot go on
my vacation?
All cancellations
are subject to a penalty
imposed by the vendor.
Cancellation charges
will also be imposed
for any air / hotel
/ car or other ground
transportation supplier
chosen in your itinerary.
Please contact our
Customer care centerto
verify if there are
penalties on your
reservation. In the
United States dial
888-291-1613 (24Hrs/7days
a week). Outside the
United states dial
210-582-2718 (24Hrs/7days
a week).
Agents are available
24 hours a day, 7
days a week.
How long does it
take for a refund
credit to show up
on my credit card
account?
We make every attempt
to process your refund
as quickly as possible.
The maximum timeframes
is 30 business days
from processing for
the refund to appear
in your account.
Credit
Cards
What credit cards
do you accept?
Our preferred credit
card is MasterCard.
We also accept Visa,
American Express,
Discover, and Diner's
Club.
Can I pay for a
reservation by cash
or check?
All reservations booked
on our site must be
purchased with a credit
card.
You will need to contact
the airline, hotel
or car company directly
to book a reservation
using a form of payment
other than a credit
card.
We currently accept
the following major
credit cards for most
travel reservations:
- Master Card
- American Express
- Carte Blanche
- Diners Club
- Discover
- Universal Air
Travel Plan Card
- Visa
Travel
Protection Insurance
Do you offer travel
protection/insurance
for a vacation package
(Air+Hotel bookings)?
Travel protection
is available for U.S.
residents only and
is purchased on a
per person basis.
- Purchase must
be made at the
time of booking.
- The option to
purchase travel
protection will
be offered on the
"Review Trip" page,
after selecting
your hotel accommodations.
- Once purchased,
the travel protection
policy is not refundable
except in occurrences
provided for under
the description
of coverage.
The Travel Protection
Plan offers the following:
- Trip Cancellation/Interruption
- Reimburses cancellation
penalties or unused
arrangements up
to your total trip
cost maximum of
$2,000 per person
should you need
to cancel or interrupt
because of illness,
injury, or death
to yourself, a
family member,
or traveling companion;
jury duty; subpoena;
or a documented
traffic accident
in which you are
directly involved
on the way to the
airport.
- Travel Delay
- Covers up to
$500 for missed
travel arrangements
and/or out-of-pocket
costs incurred
to catch up to
the trip.
- Emergency Evacuation/Repatriation
of Remains
- Prepays up to
$25,000 for necessary
emergency medical
transportation
costs.
- Medical Expense
- Reimburses up
to $10,000 in the
event you become
ill or injured
while traveling.
- Baggage Protection
- In the event
your luggage or
personal property
is lost, stolen,
or damaged, the
plan reimburses
up to $1500.
- Baggage Delay
- Reimburses the
purchase of necessary
personal effects,
up to $500, while
waiting for misrouted
luggage to arrive.
- Flight Accident
- Insurance of
$50,000 in the
event of accidental
death during your
flight.
- 24-Hour Worldwide
Emergency Assistance
- Services available
24/7 to help with
travel-related
emergencies ranging
from cash transfer,
legal, dental,
or medical referral
and lost travel
documents assistance,
as well as medical
consultation and
monitoring.
Click
here to review
the complete Description
of Coverage.
I need to cancel
my vacation package
booking; Does my vacation
package Travel Protection
cover the cost of
my booking?
Please contact the
plan administrator,
BerkelyCare, with
any questions you
may have regarding
travel protection
claims.
Can Travel Protection
be added after a vacation
package has been purchased?
Travel Protection
must be purchased
at the same time that
a vacation package
is purchased.
However, if a technical
problem prevents you
from completing the
purchase of Travel
Protection for your
vacation package,
you must contact our
customer care center
within 24 hours of
the vacation package
purchase in order
for Travel Protection
to be added to your
booking.
Is baggage delay/lost
baggage coverage within
Travel Protection
for a vacation package
offered for the return
trip?
The Baggage Delay/Lost
Baggage coverage for
Travel Protection
covers the entire
length of the trip.
Can Travel Protection
for a vacation package
be purchased for just
one passenger within
a multi-passenger
reservation?
No. When Travel Protection
is purchased for a
vacation package booking,
it applies to all
passengers within
the reservation.
Children
and Infants
Are the vacation
package Additional
Services pricing different
for adults and children?
All passengers requiring
Travel Extras will
be priced as adults
at this time.
How do I add my
infant (lap child)
to a vacation package
booking?
If you're traveling
with an infant/lap
child (no seat required),
make the vacation
package booking for
all passengers excluding
the infant.
Once completed, you
will need to contact
one of our customer
care agents so that
we can make a notation
in your travel record
that you are traveling
with a lap child.
You may e-mail us
this information.
Please be sure to
include the child's
name and age (e.g.
"Jane Doe will be
13-months old at time
of travel"). To send
an e-mail, click
here.
Are infants charged
for ground transfers
in vacation package
bookings?
If infants are charged,
it will be clearly
identified within
the vacation package
Additional Services
option by identifying
an age range.
Generally, children
under the age of 3
are not charged for
ground transportation
services.
Vacation
Package Details
What is a vacation
package?
Vacation packages
gives you access to
special rates only
available when you
book your flight and
hotel at the same
time--and that's just
the beginning. You've
still got the same
flights to choose
from, along with thousands
of top hotels at discounted
rates.
Using a vacation package
is easy. Just select
the Flight + Hotel
option when conducting
your search, and we'll
show you the best
trips available.
Try a vacation package
today. It's quick,
it's convenient and
best of all, it will
save you money.
Can I reserve a
car with my vacation
package?
Yes, you may now book
a car with your vacation
package.
Once you have chosen
your hotel from the
'Select Hotel' page,
if a rental car is
available at a particular
airport destination,
it will appear first
in the list of add-ons,
followed by other
available Travel Extra
options.
- Charges for your
car rental will
be included in
your on-line payment.
Car charges do not
include optional services
such as insurance
waivers, mileage charges,
or fuel.
How do I search
for and book Travel
Extras for my trip?
To search for and
book Travel Extras,
simply follow these
steps.
- Search for your
Flight and Hotel
- Check out the
Travel Extras under
the "Plan Now,
Play Later" section
(for select destinations)
in the booking
process
- Select as many
Travel Extras as
you'd like!
- Complete your
purchase and get
your flight, hotel,
and Travel Extras
together in one
convenient purchase.
If a Vacation package
transfer is shown
as 'round trip,' can
it be divided in half
to get the price for
a one-way transfer?
No. If a rate is published
as "round trip," it
must be purchased
as "round trip".
Do I need to reconfirm
my flight before departure?
For domestic travel
it is not required
the airline to reconfirm
your flight. Some
international (non-U.S.)
airlines do require
passengers to call
and reconfirm flights.
This must be done
directly with the
airline 24 - 72 hours
prior to departure.
Security
and Privacy
We are so confident
that your credit card
transaction will be
secure that we back
every online purchase
made on our booking
engine with our Shop
Safe Guarantee.
Customer
Care Center
New reservations:
Please call 1-888-254-0637
24 hours/7 days a
week
Outside the U.S. please
call 00-800-84469370
or +1 210 507 5997
Give promo code 15240
Existing reservations:
From within the United
States:
888-291-1613 (24Hrs/7days
a week) or Fax 800-944-0005.
From outside the United
States:
210-582-2718 (24Hrs/7days
a week)
E-mail address: customtrip@res99.travelpn.com
